Over the past few weeks, we have worked diligently on our re-opening strategy to ensure that when we open our doors to the public, we do so in the safest way possible. We have taken in feedback and guidance from our teams, our store owners and managers, leaders in our industry, as well as Governor Scott, and the CDC. We strive to set the standard as to what a shopping destination and a community gathering space should be, and during this time that is no different. Our opening will be done with new protocols in place for the safety and wellbeing of our visitors and employees.
For the foreseeable future, a shopping trip to University Mall will feel different. If it didn't, we would not be doing our part to protect our community. These changes not only protect our visitors and employees, but also give our team the opportunity to place their focus on the extensive cleaning and sanitation standards we have put in place. All of which are outlined in this document.
Stores will also have their own precautions and operational changes including the ability to re-open when it is right for them. We will do our best in keeping information on our COVID webpage up to date with this information.
We know change is not always easy, but while we all adjust to a new normal together, it is our promise to keep the wellbeing and safety of our people - our community, stores, visitors and our own team - as our highest priority. When it feels right for you to visit, we ask that you do your part to ensure a safe experience for all.
Please take the time to read through this document that gives detailed direction on our re-opening, including our new safety protocols and customer expectations, before your next visit. Thank you to our staff, stores, and community for supporting one another through this journey. We look forward to welcoming you back to University Mall!
POLICIES & PROCEDURES
OPERATING HOURS: Mall hours are 11am - 7pm* until further notice.
The condensed hours allow our teams and our store teams more time to thoroughly deep clean while the mall is closed.
* No earlier walking hours, at this time.
*Some stores may be closed or have limited hours. Please contact stores you want to visit for operating hours.
EXTENSIVE CLEANING PROTOCOLS
Our team is hard at work day and night to ensure the mall remains clean and properly sanitized. We have implemented extra cleaning protocols throughout the center to ensure a safe environment for our guests, with extra emphasis put on high-touch, high traffic areas.Additionally, you may notice certain areas closed throughout the day for cleaning, such as restrooms and our breast feeding station.
THOROUGH SANITATION PRACTICES
CUSTOMER EXPERIENCE
We are committed to providing a positive customer experience that keeps the safety of our visitors, stores and staff in mind.
LIMITED FURNITURE
We love being able to provide a comfy spot for our visitors to sit, however during this time furniture has been removed from the common areas to help with physical distancing.
LIMITED AMENITIES
Many of our high-touch amenities will be discontinued until further notice including, but not limited to:
• Drinking fountains
• Candy machines
EVENTS & ACTIVATIONS
Although one of our greatest joys is bringing our customers a variety of events and experiences, we are suspending events until it is determined to be safe to do so.
SIGNAGE AND GUIDES
To ensure the safest experience possible, we have placed signage throughout the mall to serve as a reminder of our policies and to aid in physical distancing practices.
FOOD COURT EXPERIENCE
To follow the guidelines set-forth from the state of VT, our food court seating is limited and spread out to allow for physical distancing mandates. Additionally, our food court tenants will not be utilizing trays, and each eatery will have their own additional safety protocols in place.
PLEASE DO YOUR PART
Providing a safe shopping experience is not possible without your participation. We ask that you do your part in protecting yourself and those around you by partaking in these policies during your visit.
MASK UP:
If a mask is available to you, we strongly recommend that you wear it during your visit, for the protection of other visitors as well as yourself.
STAY CLEAN:
For your convenience, there are sanitizing stations placed throughout the mall. We urge you to use them frequently throughout your visit. Please also remember to wash your hands.
KEEP YOUR DISTANCE:
Please remember to practice physical distancing while visiting the mall. Stay smart, and stay 6 feet apart whenever possible.
HANG AT HOME:
Although we cannot wait for the day University Mall can again be a destination you come to hang out and experience events, we ask that you keep your visits productive. Shop. Dine. Head home.
BE KIND:
Please do not come to the mall if you are sick or if you might have been exposed to COVID-19. Additionally, please be respectful of our policies, your fellow shoppers, and mall employees.Thank you for working together with us to ensure the safest shopping experience. If you have any feedback, please contact us at (802) 863-1066.